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Frequently Asked Questions

How to cancel booking?

You can cancel your booking by logging into your account and navigating to the 'My Bookings' section. Select the booking you wish to cancel and follow the prompts. Cancellations made more than 48 hours before check-in receive a full refund.

When will I get the possession?

Possession dates vary by property and are typically outlined in your purchase agreement. For new constructions, possession is usually granted 30-60 days after the final inspection. Our team will keep you updated throughout the process.

Where can I pay the rent?

Rent payments can be made through our secure online portal, via bank transfer, or at any of our office locations. We accept various payment methods including credit cards, debit cards, and electronic checks for your convenience.

How to contact with the buyers?

All buyer communications are facilitated through our platform to ensure security and professionalism. Once an offer is submitted, our agents will coordinate all communications and negotiations between parties.

Why my listing not showing up?

Listings typically appear within 24 hours of submission. If your listing isn't visible, please ensure all required information and photos have been submitted. You may also contact our support team for immediate assistance.

How to promote my listing?

We offer several promotion options including featured listings, social media marketing, and professional photography services. Contact your dedicated agent to discuss the best marketing strategy for your property.